Privacy policy
Privacy Policy – Maple & Rose Toronto
Last updated: April 13, 2026
Maple & Rose Toronto operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated online shopping experience.
Maple & Rose Toronto is powered by Shopify, which enables us to provide our services to you. This Privacy Policy explains how we collect, use, process, and disclose your personal information when you visit our website, use our services, make a purchase, or communicate with us.
Please read this Privacy Policy carefully. By using or accessing our website and services, you acknowledge that you have read and understood how your personal information is collected, used, and disclosed as described in this policy.
Personal Information We Collect or Process
When we refer to “personal information,” we mean information that identifies you or can reasonably be linked to you.
Depending on how you interact with our website and services, we may collect or process the following categories of personal information:
Contact details, including your name, email address, phone number, billing address, and shipping address.
Payment and financial information, including payment details, transaction details, payment confirmation, and billing information.
Account information, including your username, password, preferences, and account settings.
Order and transaction information, including products you view, add to your cart, purchase, return, exchange, or cancel.
Communication information, including details you provide when contacting our customer support team.
Device information, including your IP address, browser type, device information, network connection, and unique identifiers.
Usage information, including how you interact with our website, pages, products, and services.
How We Collect Personal Information
We may collect personal information in the following ways:
Directly from you when you place an order, create an account, contact us, subscribe to our emails, or otherwise provide information to us.
Automatically when you visit or use our website, including through cookies and similar technologies.
From service providers who help us operate our website, process payments, fulfill orders, provide analytics, and support our customer service.
From partners or third parties where permitted by applicable law.
How We Use Your Personal Information
We may use your personal information for the following purposes:
To Provide and Improve Our Services
We use your personal information to process your orders, accept payments, arrange shipping, manage returns and exchanges, provide customer support, maintain your account, and improve your shopping experience.
This may also include remembering your preferences, showing products that may be relevant to you, and improving the performance and functionality of our website.
Marketing and Advertising
We may use your personal information to send you marketing emails, promotional messages, and offers where permitted by law.
We may also use your information to show you relevant advertisements on our website or on other platforms, including advertisements based on products you viewed, added to your cart, or purchased.
You can unsubscribe from promotional emails at any time using the unsubscribe link included in our emails.
Security and Fraud Prevention
We use your personal information to help protect our website, detect and prevent fraud, verify transactions, secure customer accounts, and investigate suspicious or unlawful activity.
You are responsible for keeping your account login details safe and should not share your password with anyone.
Customer Communication
We use your personal information to respond to your questions, provide support, send order updates, and maintain our relationship with you as a customer.
Legal and Compliance Purposes
We may use your personal information to comply with applicable laws, respond to lawful requests, enforce our terms and policies, resolve disputes, and protect our rights, customers, and business.
How We Disclose Personal Information
We may share your personal information with third parties where necessary to operate our business and provide our services.
This may include sharing information with:
Shopify, which hosts and powers our online store.
Payment processors, fulfillment partners, shipping providers, customer support providers, IT providers, analytics providers, and other service providers.
Marketing and advertising partners who help us provide relevant advertising and promotional content.
Third parties where you have directed us or consented to the disclosure, such as through social media features or integrations.
Legal authorities, regulators, or other parties where required by law or necessary to protect our rights.
Parties involved in a business transaction, such as a merger, acquisition, restructuring, or sale of business assets.
Relationship with Shopify
Our website is hosted by Shopify. Shopify collects and processes personal information about your access to and use of our website in order to provide and improve its services.
Information you submit through our website may be transmitted to Shopify and other service providers, including parties located outside your country of residence.
Shopify may also process personal information in connection with enhanced features that help protect, grow, and improve our business. In certain cases, Shopify may be responsible for processing your personal information, including responding to certain privacy rights requests.
You can learn more about how Shopify handles personal information by visiting Shopify’s own privacy policy.
Cookies and Similar Technologies
We may use cookies and similar technologies to operate our website, remember your preferences, analyse website traffic, improve our services, and support marketing and advertising activities.
You may be able to control cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.
Third Party Websites and Links
Our website may contain links to third-party websites or online platforms.
If you click on a third-party link, you should review that website’s own privacy policy and terms. We are not responsible for the privacy, security, accuracy, or practices of third-party websites that are not controlled by us.
Children’s Data
Our services are not intended for children, and we do not knowingly collect personal information from children under the age of majority in their jurisdiction.
If you believe that a child has provided personal information to us, please contact us at support@maplerosetoronto.com so that we can take appropriate action.
Security and Retention of Your Information
We take reasonable steps to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
We retain your personal information for as long as necessary to provide our services, fulfil orders, maintain records, comply with legal obligations, resolve disputes, prevent fraud, and enforce our agreements and policies.
Your Rights and Choices
Depending on where you live, you may have certain rights regarding your personal information.
These rights may include:
The right to access the personal information we hold about you.
The right to request correction of inaccurate personal information.
The right to request deletion of your personal information.
The right to receive a copy of your personal information.
The right to object to or restrict certain processing activities.
The right to opt out of certain marketing communications.
The right to opt out of certain types of targeted advertising, where applicable.
These rights are not absolute and may only apply in certain circumstances under applicable law.
To exercise your rights, please contact us at:
We may need to verify your identity before processing your request.
Managing Communication Preferences
If you receive marketing emails from us, you can unsubscribe at any time by using the unsubscribe link included in our emails.
Even if you unsubscribe from marketing emails, we may still send you non-promotional emails relating to your orders, account, transactions, or customer service inquiries.
International Transfers
We may transfer, store, and process your personal information outside the country where you live, including through our service providers and fulfillment partners.
Where required by applicable law, we rely on recognised transfer mechanisms to protect your personal information when it is transferred outside Canada.
Complaints
If you have any concerns or complaints about how we handle your personal information, please contact us first at:
Depending on where you live, you may also have the right to lodge a complaint with your local data protection authority.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, legal requirements, or privacy practices.
When we update this policy, we will revise the “Last updated” date at the top of this page.
Contact Us
If you have any questions about this Privacy Policy, our privacy practices, or if you would like to exercise your privacy rights, please contact us at:
Maple & Rose Toronto
Canada
Email: support@maplerosetoronto.com