Terms of service

Terms & Conditions – Maple & Rose Toronto

This website is operated by Maple & Rose Toronto.
Throughout the site, the terms “we,” “us,” and “our” refer to Maple & Rose Toronto.

By accessing our website and/or purchasing from us, you agree to be bound by these Terms & Conditions, including all policies referenced on our website.

  1. General Use

By using our website, you confirm that you:

Are at least the age of majority in your country or region
Will not use our products for any illegal or unauthorised purpose
Will not violate any laws or regulations in your jurisdiction

If you do not agree to these Terms & Conditions, please do not use our website.

  1. Company Information

Business Name: Maple & Rose Toronto
Location: Canada
Email: support@maplerosetoronto.com

  1. Products and Offers

We aim to display our products, descriptions, images, and prices as accurately as possible.

Please note that:

Product colours may vary slightly due to screen settings
Product descriptions may be updated or changed at any time
We reserve the right to correct errors, inaccuracies, or omissions
Product availability may change without notice

We reserve the right to limit, refuse, or cancel orders at our discretion where necessary.

  1. Orders and Agreement

A purchase agreement is formed once:

You place an order through our website
You receive an order confirmation email from us

After your order has been placed, it may enter processing quickly. We reserve the right to refuse or cancel any order if necessary, including in cases of suspected fraud, pricing errors, stock issues, or incorrect customer information.

  1. Pricing

All prices are displayed in CAD ($) unless stated otherwise.

Prices may change at any time without prior notice.
We are not responsible for typographical errors, pricing errors, or technical inaccuracies.
If an error is discovered after an order has been placed, we reserve the right to cancel or amend the order where permitted by law.

  1. Shipping and Delivery

Orders are processed and shipped within the estimated timeframes shown on our website.

Delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers, customs, incorrect delivery details, weather conditions, high order volumes, or other circumstances outside our control.

Customers are responsible for providing accurate shipping information at checkout.

  1. Returns and Right of Withdrawal

Customers may request a return within 30 days of receiving their order.

To be eligible for a return, items must meet the conditions stated in our Return Policy.

Return shipping costs are the responsibility of the customer, unless the item received is defective, damaged, or incorrect.

Please refer to our Return Policy for full details.

  1. Non-Returnable Items

For health, hygiene, or personalised product reasons, we may not accept returns for:

Custom-made or personalised products
Underwear and lingerie
Hygiene-sensitive items once opened
Items that have been used, worn, washed, damaged, or altered

This does not affect your legal rights if an item is faulty or not as described.

  1. Complaints

If you have a complaint about your order, please contact us as soon as possible after receiving your item.

Please email us at:

support@maplerosetoronto.com

Include your order number, a clear explanation of the issue, and photos where relevant.

We will review your complaint and work to resolve the issue as quickly and fairly as possible.

  1. Limitation of Liability

Maple & Rose Toronto shall not be held liable for:

Indirect, incidental, or consequential damages
Loss or damage caused by misuse of products
Delays caused by shipping carriers or external factors outside our control
Errors caused by incorrect information provided by the customer

To the fullest extent permitted by law, our liability is limited to the purchase amount paid for the product concerned.

Nothing in these Terms excludes or limits any liability that cannot be excluded under applicable law.

  1. Intellectual Property

All content on this website, including but not limited to:

Text
Images
Logos
Branding
Product photography
Website design
Graphics

is owned by or licensed to Maple & Rose Toronto and may not be copied, reproduced, distributed, or used without our written permission.

  1. Changes to These Terms

We reserve the right to update, modify, or replace these Terms & Conditions at any time.

Any changes will take effect immediately once posted on this page. It is your responsibility to check this page periodically for updates.

Your continued use of our website after changes are posted means you accept the updated Terms & Conditions.

  1. Governing Law

These Terms & Conditions are governed by the laws of Canada.

Any disputes shall be handled in accordance with applicable Canadian laws and regulations.

  1. Contact Information

For any questions regarding these Terms & Conditions, please contact us at:

Maple & Rose Toronto
Canada
Email: support@maplerosetoronto.com