Refund policy
Return Policy – Maple & Rose Toronto
At Maple & Rose Toronto, your satisfaction is important to us. If you are not completely happy with your purchase, we are here to help and guide you through the return process.
Return Window
You may request a return within 30 days of receiving your order.
Return requests submitted after 30 days unfortunately cannot be accepted.
Return Conditions
To be eligible for a return, items must be:
Unused and unworn
In their original condition
In their original packaging
For hygiene-related items, products must be clean, unused, and suitable for return.
Non-Returnable Items
For health and hygiene reasons, the following items cannot be returned:
Underwear
Lingerie
Sealed hygiene products once opened
Damage and Usage
We do not accept returns for items damaged due to:
Misuse
Improper handling
Negligence
Normal wear and tear
Only defective, damaged upon arrival, or incorrect items may be eligible for a replacement or refund.
How to Request a Return
To start a return, please contact us at:
Please include:
Your order number
The reason for your return
A photo of the item if it is damaged, defective, or incorrect
Your contact details
Our support team will review your request and guide you through the next steps.
Refund Process
Once your return has been received and inspected:
You will be notified by email
If approved, your refund will be issued within 30 days
Refunds will be made to your original payment method
Please note that it may take additional time for your bank or payment provider to process the refund.
Delayed or Missing Refunds
If you have not received your refund yet, please:
Check your bank account again
Contact your bank or payment provider
If you still need help, contact us at support@maplerosetoronto.com
Return Shipping Costs
Return shipping costs are the responsibility of the customer, unless the item received is defective or incorrect.
We recommend using a trackable shipping method, as we are not responsible for lost return shipments.
Return Address
Returns are handled through our international fulfilment partner.
Once your return request has been approved, we will provide you with the correct return address and return instructions by email.
Please do not send items back without contacting us first.
Defective or Incorrect Items
If you receive a defective, damaged, or incorrect product, please contact us as soon as possible at:
Please include your order number and clear photos of the issue.
If the item is confirmed to be defective or incorrect, we will offer a suitable solution, such as a replacement or refund.
Order Cancellation
Orders can only be cancelled within a limited time after purchase, before the order has entered processing or shipment.
Please refer to our Cancellation Policy for full details.
Need Help?
We are here to help.
Maple & Rose Toronto
Canada
Email: support@maplerosetoronto.com